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Messages FAQ's
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How do I upload a sample study note?
You can send the files you want to send to your students via message via the platform.
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What should I do if I encounter issues with sending or receiving messages?
If you encounter issues with sending or receiving messages, such as delays, errors, or missing messages, you should first check your internet connection and device settings. If the problem persists, contact the platform’s support team for assistance troubleshooting the issue.
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Can I access my messages on different devices or platforms?
Yes, many messaging platforms offer cross-platform compatibility, allowing users to access their messages from multiple devices such as desktops, smartphones, tablets, or web browsers. You can access your messages from every device you log in to the platform.
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How do I block or report unwanted messages?
If you receive unwanted messages or spam, most platforms provide options to block or report the sender. Look for options like “Block User” or “Report Abuse” in the message interface or contact the platform’s support team for assistance with handling inappropriate messages.
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Are my messages private and secure?
Platforms prioritize the privacy and security of users’ messages and implement measures such as encryption, secure communication protocols, and compliance with data protection regulations to protect against unauthorized access or interception of messages.
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How do I know if I have new messages or notifications?
Platforms often provide notifications or indicators to alert users to new messages or activity in their inbox. Look for visual cues such as notification badges, message counters, or pop-up alerts to indicate unread messages or new notifications.
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Can I attach files or media to my messages?
Yes, the platform allows users to attach files, documents, images, videos or other media to their messages. To add additional content, look for the attachment icon or option when composing a message.
When you click on the arrow on the left in the message window, the option to send a document to the other party appears.
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How do I send a message to a student or instructor?
When you press the speech bubble on the bottom right, you can message your students, other teachers and the support team.