Messages FAQ's

  • How do I upload a sample study note?

    You can send the files you want to send to your students via message via the platform.

  • If you encounter issues with sending or receiving messages, such as delays, errors, or missing messages, you should first check your internet connection and device settings. If the problem persists, contact the platform’s support team for assistance troubleshooting the issue.

  • Yes, many messaging platforms offer cross-platform compatibility, allowing users to access their messages from multiple devices such as desktops, smartphones, tablets, or web browsers. You can access your messages from every device you log in to the platform.

  • If you receive unwanted messages or spam, most platforms provide options to block or report the sender. Look for options like “Block User” or “Report Abuse” in the message interface or contact the platform’s support team for assistance with handling inappropriate messages.

  • Platforms prioritize the privacy and security of users’ messages and implement measures such as encryption, secure communication protocols, and compliance with data protection regulations to protect against unauthorized access or interception of messages.

  • Platforms often provide notifications or indicators to alert users to new messages or activity in their inbox. Look for visual cues such as notification badges, message counters, or pop-up alerts to indicate unread messages or new notifications.

  • Yes, the platform allows users to attach files, documents, images, videos or other media to their messages. To add additional content, look for the attachment icon or option when composing a message.

    When you click on the arrow on the left in the message window, the option to send a document to the other party appears.

  • When you press the speech bubble on the bottom right, you can message your students, other teachers and the support team.