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My Profile FAQ's
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What should I do if I encounter issues with my profile or account settings?
If you encounter issues with your profile or account settings, such as errors, glitches, or difficulty accessing certain features, you should contact the platform’s customer support team for assistance. Provide as much detail as possible about the issue you’re experiencing to expedite the resolution process.
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Is my personal information visible on the platform?
Students can see the information you fill in your profile so that students can choose and get to know you. Your contact information and the information you entered in the ID verification section are not visible.
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How do I add a profile picture?
When you enter your profile, there is a section for adding images at the top of the menu on the left. You can upload an image by clicking there.
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Do I have to fill out my profile information?
Yes, you need to fill it in for reliability.
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I forgot my password.
At the bottom right of the page where you log in to the platform, click “Lost password?” You can request password reset by clicking the button.
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How do I delete my account?
There is no option to delete your account.
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Where can I choose and organize the times I am available to teach?
You can select “Bookings” from the menu on the left side of your profile. From here, you can create an appointment in bulk or one day at a time.
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Where can I choose the courses I want to teach?
You can select “subjects I can teach” from the menu on the left side of your profile.
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How can I edit my profile?
After entering the profile page, you can enter and edit your information in the personal details contact and education section from the menu on the left.
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When will my account be active?
After ID verification is done, your account will go to approval. It takes approximately 1-2 business days to be approved. If your documents are sufficient, your account will be approved immediately. If you have insufficient documents, you will be contacted via e-mail and your account will be activated after uploading the requested documents.
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How do I create my profile?
Click the “Get Started” button at the top right. On the page that opens, click the “Join us today” button and enter your information. If you are an instructor, select the instructor, if you are a student, select the student. Select “Terms & conditions” and register.